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What is your shipping policy?

We prefer to use USPS 2-3 day mail with tracking. Please read our full policy

When are your in-person classes?

Classes are listed on our website and are also posted on Instagram and Facebook. Please contact us if you have any questions.

Where are you located?

STITCH is located in the heart of St. Matthews in Louisville, Kentucky.

We are on the corner of Gilman Avenue and Chenoweth Lane in an adorable cream color house with black awnings. (Google Map)

What is your refund policy?

Due to dye lot issues with threads and the extraordinary nature of the canvases, currently we do not accept returns. View our full refund policy

How do I order threads for my canvas?

We are happy to help you choose threads in the shop! If you have an online purchase, find the canvas(es) you want to  purchase and put in the “Cart”. You will see an “Add to Cart” button  to request your favorite thread types. We will call you to discuss and answer any questions before we invoice separately.

What is 'finishing'?

Once your needlepoint canvas has been completely stitched, send it to us to finish into stock, pillow, ornament, standup, purse or whatever you need.  This service is an additional cost.

Do you offer finishing services?

We have our finishing form on our website for you to print off and use. Please provide a note with your finishing that includes your personal information and description of your piece to be finished. We will call you to get specific information about your piece. Finishing turnaround time depends on the needlepoint project.

Ornaments: 4-6 months

Stockings: 3-4 months

Pillows: 4-6 months

Leathering (belts and key fobs): 2-3 weeks

How Many Strands Should I Use?

Great question! The answer depends on a number of variables, so we've created a special information page where you can find out some common definitions and our strands recommendation based on different brands. View the information here